We work hard to respond to all support queries within 48 hours.

Response times will vary depending on the complexity of your query and our support load. Making your questions or comments as clear and detailed as possible goes a long way towards speeding up our responses.

If you don’t see a response within 48 hours, be sure to check your email spam folder, in case our response landed up there.

We endeavor to support as many handsets as possible. If your mobile handset is not on the list of Compatible Telfree Handsets, it is most likely not supported by our service.

Supported handsets are carefully chosen by Telfree to ensure that you get a high-quality user experience. Some phones are excluded because we cannot provide that user experience given the limitations on the device. While we are always looking into supporting more phones, it is best to get a Telfree-supported mobile phone in order to enjoy our full range of services.

Blackberry, Android, and Brew handsets are currently not supported at all.

Post a request for us to support your phone on our community forum.

Because Telfree Web is accessed via your computer Internet browser, you can use virtually any computer operating system to access Telfree.

Windows, Mac and Linux machines are all supported, provided you are using one of the supported web browsers listed here.